Terms & Conditions

1. Introduction
Welcome to Fastwell Online Store, owned and operated by Fastwell Healthcare Private Limited.
By visiting or shopping at www.fastwellhearing.in, you agree to the Terms and Conditions stated below.If you do not agree, please do not use our website or services.

2. Company Details
Fastwell Healthcare Private Limited
2nd Floor, No. 05, 5th Cross, Veerabhadreshwaranagar,
Herohalli, Bengaluru Urban, Karnataka – 560091, India
📞 +91-8792072804
📧 customercare.fastwell@gmail.com

3. Eligibility and Use
You must be at least 18 years old to use this website or place an order.
You agree to use the site only for lawful purposes and not to disrupt or misuse its services.
Fastwell reserves the right to suspend access to users who violate these terms.

4. Product Information
All product details, specifications, and images on our website are provided for information purposes only.

We make every effort to ensure accuracy, but slight variations in color, packaging, or design may occur.

Prices are listed in Indian Rupees (INR) and may change without prior notice.

5. Orders and Payments
Orders are confirmed only after successful payment.
We accept secure online payments via trusted gateways such as Razorpay, PayU, and Paytm.
In case of payment failure or technical issues, the order will not be processed.
Fastwell reserves the right to cancel or refuse any order if fraud or misuse is suspected.

6. Shipping and Delivery
Orders are shipped within 1–3 business days, subject to stock availability.
Delivery time usually ranges between 3–7 working days depending on the destination.
Tracking details will be shared via email or WhatsApp after dispatch.
Fastwell is not responsible for delays caused by courier agencies, weather, or government restrictions.

7. Returns, Replacements, and Refunds
Hearing aid and healthcare products are non-returnable once opened, used, or unsealed, due to hygiene and safety regulations.
Returns are only accepted in case of manufacturing defects or wrong product received.
Customers must inform us within 48 hours of delivery via email or phone.
Refunds (if applicable) are processed within 7–10 business days after product inspection.
For detailed policy, please refer to our Return & Refund Policy page.

8. Warranty
All Fastwell products come with a limited manufacturer warranty as stated on the packaging or invoice.
Warranty covers only manufacturing defects — not damage from misuse, drops, moisture, or unauthorized repairs.

9. Intellectual Property
All content, logos, product names, images, and designs on Fastwell Online Store are owned by Fastwell Healthcare Pvt. Ltd.
Unauthorized use, copying, or modification is strictly prohibited and may result in legal action.

10. Limitation of Liability
Fastwell is not responsible for any indirect, incidental, or consequential damages arising from the use of its products or website.
Products are intended for personal use only. Always consult a qualified audiologist for medical advice.

11. Account and Security
Customers are responsible for maintaining the confidentiality of their login details.
Fastwell will not be liable for any loss or misuse due to unauthorized access to your account.

12. Third-Party Links
Our website may contain links to third-party sites for payment, analytics, or promotions.
We are not responsible for their content or privacy practices.

13. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

14. Contact Us
If you have any queries, feedback, or concerns, please contact:

Fastwell Healthcare Private Limited
2nd Floor, No. 05, 5th Cross, Veerabhadreshwaranagar,
Herohalli, Bengaluru Urban, Karnataka – 560091, India
📞 +91-8792072804
📧 customercare.fastwell@gmail.com